The time I need to prepare an order for shipping varies. For details, see individual items.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 3 days of delivery
Ship items back to me within: 7 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Orders can be customized, changing a color or size or design. Orders can not personalized, do not have the proper equipment to add embroidery or vinyl.
Most of my hats can be made in any size you can get me a measurement for. I do not make hats for babies or small children, these ages have special laws for the materials an other trims that can be used. I have made hats large enough to fit the mascot costumes of teams. More generally I have made hats that fit those with extra large heads.
Most of the fabrics I use are stretch fabrics so there is a little give in the sizing.
For measurement, measure around where you want the bottom of the headband to fit.
If you are interested in wholesale, please contact me. A wholesale order must be for 15 items or more.
I work with several materials.
Polyester sherpa and faux fur
Cotton blend knits
Polyester velvets and some cotton velvets.
Ribbon, polyester, rayon, cotton, silk depending on the application
First off, send me a conversation detailing what you want customized. A change to the size, color, trim, or a different design.
I will contact you back within 24 hours.
We then have a conversation about what can be done.
I have a huge studio with over 500 bolts of fabric, plus trims and yarn, so I can generally turn around in 2-3 days since supplies are on hand.
Once we have worked out the details, I will make the item. Send you photos.
Once I get your approval, will then create a custom listing and send you a link.
Once the item is paid for will ship.
If the customization is minor, like switching a pompom for a tassel, I may just have you purchase the existing item with a note to seller.
Bring me your ideas!
Mountaingoth hats are only sold under the name of Mountaingoth, if you search the web and the seller is not Mountaingoth, it's a counterfeit.
Unfortunately there are sites that steal the photos of Mountaingoth hats from the web and set up scam websites claiming that they sell Mountaingoth hats, including stealing copies of reviews.
Yes you can. Hats are generally trimmed at the time of shipping. So if you want to change the color of pompoms or tassels. Switch to a different style of bell. Want to leave the tips blank, just send a message. Note that some trim may have a surcharge.